Shipping Policy

This policy explains how and when OFFHOURS orders are shipped. A summary of rates and delivery times is on the Shipping page.

Processing time

Orders placed before 2pm Eastern Time, Monday to Saturday, are dispatched the same day. Orders placed after that, or on Sundays and public holidays, are dispatched the next working day. During drop releases processing can take up to 48 hours.

Delivery estimates

• United States — Standard: 2–4 working days. Express: 1–2 working days.
• Manhattan and Brooklyn — Night Rider same-day delivery for orders placed by 6pm.
• Canada, United Kingdom and Europe — 4–7 working days.
• Rest of world — 6–12 working days.

Delivery estimates begin when the order is dispatched and are not guaranteed.

Shipping costs

Shipping costs are calculated at checkout based on destination and method. Standard shipping is free on orders over $150 after discounts.

Duties and taxes

For international orders, import duties and taxes are calculated and collected at checkout. You will not be asked to pay anything further on delivery.

Tracking

A tracking link is emailed when your order is dispatched. You can also use Track Your Order.

Address changes

We can change a delivery address within 30 minutes of the order being placed. After that the order is already being packed and the address cannot be changed.

Lost or damaged parcels

If your parcel is marked delivered but has not arrived, contact us within 7 days. If a parcel is lost or arrives damaged, we will replace it or refund it once the carrier confirms.

Restrictions

We cannot deliver to PO boxes, and we do not ship drop releases to freight-forwarding addresses.