Refund Policy

We want you to be happy with what you bought. If you are not, you have 60 days from the day your order is delivered to send it back.

Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed and undamaged
• In their original condition with tags attached
• Returned within 60 days of delivery

The following cannot be returned: socks once the pack has been opened, items altered or hemmed in store, and gift cards. Items bought from Last Call can be returned for store credit only.

How to return

Start your return on the Returns & Exchanges page with your order number and email. You will receive a prepaid label by email. Items sent back without first starting a return may be delayed.

Return shipping

Returns are free for orders shipped within the United States and the United Kingdom. For all other countries, a flat $9 return fee is deducted from your refund.

Refunds

Once your return arrives and is checked, we refund your original payment method within 3–5 working days. Your bank may take a few more days to show it. Original shipping charges are not refunded unless the item was faulty.

Exchanges

If you choose an exchange, we ship the replacement as soon as the carrier scans your return parcel. If the replacement costs more, we will email you a link to pay the difference; if it costs less, we refund it.

Faulty or incorrect items

If something arrives damaged, faulty or wrong, contact us within 14 days with a photo and we will replace it or refund it in full, including shipping. Seams are also covered by our two-year stitch guarantee.

Late or missing refunds

If you have not received a refund after 10 working days, first check with your bank or card provider, then contact us at hello@offhours.example.