Support
FAQ
The questions we get most, answered straight.
Orders & Shipping
How long does shipping take?+
Orders placed before 2pm ET ship the same day. US delivery takes 2–4 working days, the UK and EU 4–7, and the rest of the world 6–12.
Do you ship worldwide?+
Yes, to over 90 countries. Shipping is free on orders over $150 and duties are calculated and paid at checkout, so there is nothing to pay on delivery.
Can I change or cancel my order?+
You have 30 minutes after placing an order to change the size, colour or address. After that it is already being packed. Message us and we will do what we can.
Where is my order?+
Use the Track Your Order page with your order number and email. You will also get tracking by email as soon as the label is printed.
Returns & Exchanges
What is your returns policy?+
You have 60 days from delivery to return anything unworn with tags attached. Returns are free in the US and UK; elsewhere a flat $9 is deducted from the refund.
How do exchanges work?+
Start a return and pick "exchange". We ship the new size as soon as your return is scanned by the carrier — you do not have to wait for it to reach us.
Can I return sale items?+
Items from Last Call can be returned for store credit only.
Product & Sizing
How does OFFHOURS fit?+
Most tops are cut boxy and slightly cropped. Take your usual size for the intended fit. Each product page has a Fit section and there is a full Size Guide with measurements.
Where are your clothes made?+
Jersey and fleece are knitted, dyed and sewn at two family-run factories near Porto, Portugal. Outerwear and accessories are made by a specialist partner in Vietnam.
Will sold-out sizes come back?+
Core pieces are restocked roughly every six weeks. Drop pieces are made once. Hit "Notify me" on a sold-out size and we will email you if it returns.
Payments & Account
What payment methods do you accept?+
All major cards, Shop Pay, Apple Pay, Google Pay, PayPal and Klarna in supported countries.
Do I need an account to order?+
No. Guest checkout is always available. An account just saves your addresses and lets you see past orders.
Still stuck?
Message us and a person will pick it up, usually within a couple of minutes.